Signature Services provided by IKON Software Inc. ( IVR )
Want to provide cost effective customer interactions 24X7?
Lower call center costs. Handle high call
volumes. Serve customers after normal business hours – or Automate an outbound
IKON offers IVR Experts who know IVR technology, integration, configuration, reliability,
redundancy, application development, and management. We’ll create custom telephony and
speech/voice applications for your unique requirements. Please contact us to
discuss your needs. 847-549-6778.
Use Inbound or Outbound IVR
IVR solutions enable users to:
Retrieve Information using Telephone to your existing database
Place Outbound Calls to Inform your Customers, Employees or Membership
An IVR package can make your employees more productive by eliminating the routine inquiries
that take up their valuable time. They can then focus their efforts on those
customers with unique issues that require personalized, one-on-one attention.
Many IVR systems can also be tightly
integrated with customer relationship management (CRM) solutions.