Want to provide cost effective customer interactions 24X7?

Lower call center costs. Handle high call volumes. Serve customers after normal business hours – or Automate an outbound call campaign.

 IKON offers IVR Experts who know IVR technology, integration, configuration, reliability, redundancy, application development, and management.  We’ll create custom telephony and speech/voice applications for your unique requirements. Please contact us to discuss your needs.  847-549-6778.

 

Use Inbound or Outbound IVR

IVR solutions enable users to:

Retrieve Information using Telephone to your existing database

• Schedules

• Product Details

• Benefits Information

• Order Status

• ClassTimes

Place Outbound Calls to Inform your Customers, Employees or Membership

• Apointment Reminders

• Place Outbound Calling Campains

• Delivery Times

• Re-Scheduling using Voice Response for Critical events

Gathering Information

• Surveys

• Customer Service Notifications and Response

An IVR package can make your employees more productive by eliminating the routine inquiries that take up their valuable time. They can then focus their efforts on those customers with unique issues that require personalized, one-on-one attention.  Many IVR systems can also be tightly integrated with customer relationship management (CRM) solutions.

 

Call 847-549-6778

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