Managed Services
IKON Software can assist your management in planning IT costs, setting budgets and creating policies that will help your company to better care for your IT needs.

Services Include: Maintenance Plans:



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Our engineers will monitor, collect, analyze, and inspect archive logs from enterprise-wide network perimeter security devices and generate reports. These devices are Firewalls, Proxy servers, Intrusion Detection Systems (IDS) /Intrusion Prevention System (IPS), and Virtual Private Networks (VPN). Two prominent features of the application are network monitoring and security reports.

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Software Compliance

 

IKON will implement a strategic, efficient and sustainable governance, risk and compliance (GRC) program. Organizations need integrated technologies, expert resources and a unified view into business processes across IT, Finance, Operations and Legal domains.

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Application Monitoring

 

IKON will monitor, detect and respond to problems in your applications, to help maintain and support the proper operations of your systems.

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Email Server Monitoring

 

Email monitoring provides continuous checks of your mail server and subcomponents, such as virus protection and content filtering. If mail is not being processed, IKON will take immediate action to remedy the issue.

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Anti Spam Monitoring

 

IKON will monitor your anti-spam solution and ensure that it functions properly, removing junk mail and unsolicited content.

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Remote Support

Our Remote Support System lets us support your network, even behind firewalls and routers. IKON can resolve common issues remotely.

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Helpdesk Support

Providing quality help desk solutions is the heart of IKON’s business. By rendering prompt, responsive answers to your end-users' IT challenges, IKON gets them back to work quickly. How we interact with your organization depends on your unique requirements.

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Monthly Reports

Each month, IKON will provide you with a comprehensive report on your network, detailing any recurring issues or important information, and any trouble tickets that were resolved for that month.

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Learn About our Maintenance Plans

IKON Business Solutions
IKON Software, Inc.

3419 N. Kennicott Ave, Suite B
Arlington Heights, IL 60004

8770 W. Bryn Mawr Suite 1300
Chicago, IL 60631

t: 847.549.6778

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Learn About our Maintenance Plans