Managed Services
IKON Software can assist your management in planning IT costs, setting budgets and creating policies that will help your company to better care for your IT needs.

Services Include:

Antivirus Monitoring

Our network monitoring tools allow IKON to monitor antivirus solutions on your servers and workstations. They check services and processes and optionally checks the virus definition files to see if version and/or date of the files are current. The check can easily be extended to monitor additional aspects, e.g. log files, .dll’s, software, number of files in quarantine, etc.

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Server Monitoring

Remote management server monitoring watches over key parts of your servers that can cause the most problems, and alerts us to any issues so we can fix them fast, before causing expensive downtime.

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Workstation Monitoring

While the server, Internet connectivity and network devices are critical to the operation of your business, workstation problems tend to inconvenience one user at a time. Workstation Monitoring is useful in spotting periodic workstation problems.

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Security Monitoring

Security monitoring protects your enterprise from cyber-threats.  We will be vigilant over your security infrastructure and critical information assets. In addition to protecting your organization from attacks, many industry regulations require organizations to monitor their security environment, server logs and other information to ensure the integrity of these systems.

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Backup Verification

Backup verification provides the confidence that all of your data is backed up without errors. To ensure your backup consistency, the backup strategy will include testing of your ability to restore the files.

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Peripheral Monitoring

Our engineers will monitor, collect, analyze, and inspect archive logs from enterprise-wide network perimeter security devices and generate reports. These devices are Firewalls, Proxy servers, Intrusion Detection Systems (IDS) /Intrusion Prevention System (IPS), and Virtual Private Networks (VPN). Two prominent features of the application are network monitoring and security reports.

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Software Compliance

IKON will implement a strategic, efficient and sustainable governance, risk and compliance (GRC) program. Organizations need integrated technologies, expert resources and a unified view into business processes across IT, Finance, Operations and Legal domains.

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Application Monitoring

IKON will monitor, detect and respond to problems in your applications, to help maintain and support the proper operations of your systems.

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Email Server Monitoring

Email monitoring provides continuous checks of your mail server and subcomponents, such as virus protection and content filtering. If mail is not being processed, IKON will take immediate action to remedy the issue.

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Anti Spam Monitoring

IKON will monitor your anti-spam solution and ensure that it functions properly, removing junk mail and unsolicited content.

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Remote Support

Our Remote Support System lets us support your network, even behind firewalls and routers. IKON can resolve common issues remotely.

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Helpdesk Support

Providing quality help desk solutions is the heart of IKON’s business. By rendering prompt, responsive answers to your end-users' IT challenges, IKON gets them back to work quickly. How we interact with your organization depends on your unique requirements.

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Monthly Reports

Each month, IKON will provide you with a comprehensive report on your network, detailing any recurring issues or important information, and any trouble tickets that were resolved for that month.

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Learn About our Maintenance Plans

IKON Software, Inc.

3419 N. Kennicott Ave, Suite B
Arlington Heights, IL 60004

8770 W. Bryn Mawr Suite 1300
Chicago, IL 60631

t: 847.549.6778
f: 847.378.8662

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